https://jobs.co.uk/job/1st-line-it-support-analyst-manchester-adria-solutions-ltd--0e07d4d1-f954-4e54-9808-d5c5a1b2a3fa RSS feed for 1st Line IT Support Analyst - Manchester at Adria Solutions Ltd. en-gb Fri, 04 Sep 2026 18:01:22 GMT https://jobs.co.uk/job/1st-line-it-support-analyst-manchester-adria-solutions-ltd--0e07d4d1-f954-4e54-9808-d5c5a1b2a3fa https://jobs.co.uk/job/1st-line-it-support-analyst-manchester-adria-solutions-ltd--0e07d4d1-f954-4e54-9808-d5c5a1b2a3fa Fri, 04 Sep 2026 11:51:40 GMT Location: City | Salary: 25000.00-25000.00 Annual | Type: Permanent | 1st Line IT Support Analyst Manchester Office-based Are you an IT Support professional who enjoys solving problems rather than simply logging tickets? We re looking for a 1st Line IT Support Analyst to join an established IT team in Manchester and become the front door of IT support for approximately 500 employees across a national branch network. This is not a call-logging role. We re looking for someone with genuine technical ability who can diagnose issues, resolve them properly and provide a high standard of customer service. You ll support head office colleagues through walk-up support as well as providing remote assistance to users across a national branch network, many of whom are non-technical. The Role As a 1st Line IT Support Analyst, you ll be responsible for: Acting as the first point of contact for IT support across the organisation. Managing and triaging tickets through NinjaOne. Diagnosing and resolving hardware, software, account and connectivity issues. Providing hands-on and remote support to users. Supporting head office staff through walk-up IT support. Providing remote support to users across a national branch network. Administering user accounts and devices ... Permanent