https://jobs.co.uk/job/1st-line-it-support-amour-recruitment--94e5196f-bb4e-4681-8694-2b1af7b84773 RSS feed for 1st Line It Support at Amour Recruitment. en-gb Thu, 16 Jul 2026 22:07:59 GMT https://jobs.co.uk/job/1st-line-it-support-amour-recruitment--94e5196f-bb4e-4681-8694-2b1af7b84773 https://jobs.co.uk/job/1st-line-it-support-amour-recruitment--94e5196f-bb4e-4681-8694-2b1af7b84773 Wed, 15 Jul 2026 23:00:00 GMT Location: Waterlooville | Salary: £28000/annum Hybrid offered | Type: Permanent | Amour Recruitment -is seeking a dependable and customer-focused- Technical Service Desk - Operator -to join a well-established IT services company based in- Waterlooville. This role sits at the heart of the support team and is ideal for someone who enjoys helping people, solving technical issues, and delivering clear, reliable service. Duties include: Acting as the first point of contact for IT support requests Logging, updating, and managing tickets within the helpdesk system Troubleshooting and resolving first-line technical issues Providing clear updates to customers throughout the lifecycle of a ticket Supporting user administration and common troubleshooting within Microsoft 365 Assisting with joiner, mover and leaver processes Personal requirements: Previous experience in a 1st Line Service Desk / Helpdesk role Good working knowledge of Microsoft 365 administration and troubleshooting Experience using a ticketing or service management system Strong communication skills with the ability to explain issues clearly to users Calm and professional approach when handling support requests Hours: -Monday to Friday (Apply online only) (with participa... Permanent