1st Line It Support

Amour Recruitment-is seeking a dependable and customer-focused-Technical Service Desk-Operator-to join a well-established IT services company based in-Waterlooville.

This role sits at the heart of the support team and is ideal for someone who enjoys helping people, solving technical issues, and delivering clear, reliable service.

Duties include:

• Acting as the first point of contact for IT support requests
• Logging, updating, and managing tickets within the helpdesk system
• Troubleshooting and resolving first-line technical issues
• Providing clear updates to customers throughout the lifecycle of a ticket
• Supporting user administration and common troubleshooting within Microsoft 365
• Assisting with joiner, mover and leaver processes

Personal requirements:

• Previous experience in a 1st Line Service Desk / Helpdesk role
• Good working knowledge of Microsoft 365 administration and troubleshooting
• Experience using a ticketing or service management system
• Strong communication skills with the ability to explain issues clearly to users
• Calm and professional approach when handling support requests

Hours:-Monday to Friday (Apply online only) (with participation in an out-of-hours rota) working from home on Tuesday & Thursday, but must be live within a 15/20 mile radius of the office.

Salary:28,000

To be considered for this opportunity apply now or call (phone number removed) for more information.