https://jobs.co.uk/job/1st-line-it-service-desk-analyst-ed-resourcing-ltd--460cc416-7b52-43e5-b377-444560a35b15 RSS feed for 1st line IT service desk analyst at ed Resourcing Ltd. en-gb Thu, 16 Apr 2026 22:42:57 GMT https://jobs.co.uk/job/1st-line-it-service-desk-analyst-ed-resourcing-ltd--460cc416-7b52-43e5-b377-444560a35b15 https://jobs.co.uk/job/1st-line-it-service-desk-analyst-ed-resourcing-ltd--460cc416-7b52-43e5-b377-444560a35b15 Thu, 16 Apr 2026 11:45:07 GMT Location: Colchester | Salary: £25000 - £25500 per annum | Type: Full time | Junior entry level 1st Line IT Service Desk Analyst Location: North-East Essex   Are you looking for your first role in IT? Want to work somewhere you can grow & great training? An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer. This role would be ideal for someone who wants to learn, grow and progress within a large supportive organisation. They are looking for someone who is reliable, has a great attitude and a passion for IT. They are also looking for someone who has good communication and problem-solving skills. They support your career offering you upskilling & career progression opportunities. You will also get to learn from senior members of the team. Responsibilities   1st line IT support Investigating & troubleshooting IT problems  Logging calls within the ticketing software Recording solutions within the system Maximising the effectiveness of the system Escalating tickets when necessary Meeting targets & deadlines Providing desktop support What they want to see from you: Desire to learn Interest in IT Team player Confidence to answer phone calls and deal with ticke... Full time