1st line IT service desk analyst

Junior entry level 1st Line IT Service Desk Analyst
Location: North-East Essex
 
Are you looking for your first role in IT?
Want to work somewhere you can grow & great training?
An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer.
This role would be ideal for someone who wants to learn, grow and progress within a large supportive organisation.
They are looking for someone who is reliable, has a great attitude and a passion for IT.
They are also looking for someone who has good communication and problem-solving skills.
They support your career offering you upskilling & career progression opportunities. You will also get to learn from senior members of the team.
Responsibilities  

• 1st line IT support
• Investigating & troubleshooting IT problems 
• Logging calls within the ticketing software
• Recording solutions within the system
• Maximising the effectiveness of the system
• Escalating tickets when necessary
• Meeting targets & deadlines
• Providing desktop support

• Desire to learn
• Interest in IT
• Team player
• Confidence to answer phone calls and deal with tickets on the system