1st Line IT Service Desk Analyst

At American Golf, we are more than a retailer we are a community united by a shared passion for the game. As Europe''s leading golf retailer, we strive to provide everything a golfer needs while creating a workplace where people feel supported, valued, and empowered to succeed.We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business, ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers.As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods.Our ValuesOur culture is guided by five core values, which shape how we work, what we expect from each other, and how we support every area of the business:Passion - Creating an environment where people and technology can thrive.Respect - Supporting colleagues with professionalism, empathy, and collaboration.Integrity - Ensuring systems and support are delivered with transparency and accountability.Drive - Continuously improving our IT service and responding with pace and purpose.Expertise - Applying strong technical knowledge to provide high-quality support.These values are at the heart of everything we do - and we''re looking for someone who brings them to life every day.Key ResponsibilitiesIT Support and Incident ManagementAct as ..... full job details .....