1st Line IT Engineer

1st Line IT Engineer Location: Salisbury (Hybrid Working)Salary: Up to £32,000 + 20% BonusBenefits: 25 days'' annual leave, private healthcare, pension, share plan, life assurance and more Our client, a leading organisation delivering business-critical technology and connectivity services, is hiring a 1st Line IT Engineer to support a key customer from their Salisbury office. This is a hands-on support role combining technical troubleshooting, service desk ownership and customer service. You''ll help ensure users receive a responsive, reliable service across macOS, Google Workspace, identity management and wider IT infrastructure. You''ll also take a lead within the on-site support function, helping maintain service standards, manage escalations and build strong relationships with key stakeholders. What you''ll do Provide 1st line technical support across email and telephone channels, working within agreed SLAs. Log, manage and progress incidents and service requests through the ITSM platform. Troubleshoot issues across macOS, Google Workspace, identity management and end-user IT services. Manage support queues, prioritising incidents and keeping users informed throughout resolution. Escalate complex technical issues to the appropriate internal teams, suppliers and third parties. Monitor device compliance through MDM platforms and coordinate appropriate remediation. Identify recurring issues and contribute to root cause analysis and incident reporting. Build strong ..... full job details .....