https://jobs.co.uk/job/1st-line-it-engineer-imt-resourcing-solutions--21bc36d3-3cb7-4597-ac5d-ff2cb386fcd0 RSS feed for 1st Line IT Engineer at IMT Resourcing Solutions. en-gb Wed, 26 Aug 2026 20:33:23 GMT https://jobs.co.uk/job/1st-line-it-engineer-imt-resourcing-solutions--21bc36d3-3cb7-4597-ac5d-ff2cb386fcd0 https://jobs.co.uk/job/1st-line-it-engineer-imt-resourcing-solutions--21bc36d3-3cb7-4597-ac5d-ff2cb386fcd0 Tue, 25 Aug 2026 23:00:00 GMT Location: Salisbury | Salary: £30000 - £32000/annum | Type: Permanent | 1st Line IT Engineer   Location: Salisbury (Hybrid Working) Salary: Up to £32,000 + 20% Bonus Benefits: 25 days'' annual leave, private healthcare, pension, share plan, life assurance and more   Our client, a leading organisation delivering business-critical technology and connectivity services, is hiring a 1st Line IT Engineer to support a key customer from their Salisbury office.   This is a hands-on support role combining technical troubleshooting, service desk ownership and customer service. You''ll help ensure users receive a responsive, reliable service across macOS, Google Workspace, identity management and wider IT infrastructure.   You''ll also take a lead within the on-site support function, helping maintain service standards, manage escalations and build strong relationships with key stakeholders.   What you''ll do Provide 1st line technical support across email and telephone channels, working within agreed SLAs. Log, manage and progress incidents and service requests through the ITSM platform. Troubleshoot issues across macOS, Google Workspace, identity management and end-user IT services. Manage support queues, prioritising incidents and keepi... Permanent