https://jobs.co.uk/job/1st-line-engineer-james-frank-associates--cd944225-57a0-40d5-bb5e-667698683fa6 RSS feed for 1st Line Engineer at James Frank Associates. en-gb Tue, 25 Aug 2026 19:35:22 GMT https://jobs.co.uk/job/1st-line-engineer-james-frank-associates--cd944225-57a0-40d5-bb5e-667698683fa6 https://jobs.co.uk/job/1st-line-engineer-james-frank-associates--cd944225-57a0-40d5-bb5e-667698683fa6 Tue, 25 Aug 2026 11:55:54 GMT Location: West Malling | Salary: 10000-500000 Annual | Type: Permanent | Our client, a leading business in the Technology sector is seeking a 1st Line Engineer to join their team on a full-time, permanent basis. Due to exciting growth our client is looking to add a 1st Line Engineer to the team. You will have a minimum of 1 years'' experience in a full-time IT role, and will be confident providing a high-level of support to clients and users in a fast-paced environment. Due to the location of the office candidates we''ll be required to have access to their own transport. Key Responsibilities: Resolving technical issues for clients Act as the first point of contact for users, ensuring a high-level of customer service is maintained at all times Work within agreed SLAs and timescales Support with technical issues such as password resets, user setups, software installations and VPN connectivity Ensure client issues are prioritized at all times Be able to explain technical faults to a non-technical audience Key Experience: Minimum of 1 years'' commercial experience in an IT role Experienced providing support to a range of users at all levels Happy acting as the first point of contact for clients, both over the phone and via email Basic networking un... Permanent