1st Line Engineer

1 Line Engineer - IT Managed Services - LondonA well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1 Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties. You''ll be working within a dynamic and well-established team providing 1 line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2 Line responsibilities and eventually 3 line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service. Responsibilities:Provide 1 (and some 2) line support by remotely troubleshooting, resolving and escalating incidentsAnswer service desk calls and log tickets on their PSA (Professional Services Automation software)Provide regular and clear communication with customers regarding ticket status and expected resolution times.Produce and maintain accurate technical documentationAssist with the ..... full job details .....