1st Line Application Support

1st Line Application Support (.Net/SQL) Hybrid/Marlow 3 days per week on site Up to 45K Our client provides enterprise-grade Field Service Management (FSM) platform, serving multi-vertical service operations across fire and security, facilities management, HVAC, medical devices, and MoD/defence supply chain customers in the UK, Ireland, and internationally. About the Role Their platform comprises three core applications: built on a .NET/VB.NET/C# stack with SQL Server, deployed across both Azure-hosted and on-premise (Windows Server) customer environments. They are a strategic ''Spearhead'' product, with active investment in a UX/UI overhaul, migration to Azure PaaS, and ongoing feature development. We''re looking for a 1st Line Support Engineer to be the first point of contact for our clients customers. You''ll own the front door of their support desk logging, triaging, and resolving straightforward issues directly, and making sure everything else is captured accurately and routed to the right person fast. This is a great entry point into enterprise software support: you''ll build real product knowledge of a complex FSM platform, develop core technical troubleshooting skills, and work alongside a small, experienced UK-based team known for being a genuine differentiator against offshored competitor support. What You ll Be Doing: Be the first responder for customer support tickets raised via Zendesk acknowledging, logging, and triaging every incoming request. Diagnose ..... full job details .....