1st and 2nd Line Support

1st and 2nd Line Support Engineer (with Field Engineering) Liverpool Up to £32K and Benefits Be the face of high-quality IT support in a fast-growing MSP.Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same and where your skills actually matter?If you re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you.What s on Offer? Competitive salary (£27k - £32k) tailored to your experienceClear pathway toward 3rd Line, field engineering, or specialist roles22 days holiday + bank holidaysPension schemeCompany vehicle or travel allowanceDedicated training budget + certification supportA supportive team that wants you to succeed Key Responsibilities of the 1st and 2nd Line Support Engineer:As our new First and Second Line Support Engineer, you ll be on the front line of keeping our clients happy, productive, and secure. You ll handle a mix of remote support, troubleshooting, and field engineering making you a key player in our service delivery team.First and Second Line Support Be the first point of contact for incoming tickets and requestsFix issues across desktops, laptops, printers, mobiles, and other hardwareSupport users across Microsoft 365, Windows 10/11, and Active DirectoryTroubleshoot basic networking, VPN, and Wi-Fi issuesEscalate complex cases clearly to 3rd Line teams Field Engineering and On-Site Work ..... full job details .....