Job Title: 1st / 2nd Line Support EngineerLocation: Manchester City Centre (Office-based)Salary: 25,000 - 32,000 DOEWork Structure: Hybrid after probation (2 days WFH)We''re working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you''ll get hands-on exposure across a wide range of technologies and be a key player in their day-to-day operations.Responsibilities:Acting as the first point of contact for all IT-related issues and requestsProviding 1st and 2nd line support across hardware, software, and network issuesManaging tickets and ensuring timely resolution or escalationSupporting a range of devices, applications, and services (Windows, Office 365, Active Directory etc.)Setting up and configuring new hardware (laptops, desktops, mobile devices)Assisting with project work and system upgrades as neededRequirements:Previous experience in a 1st or 2nd line support roleStrong troubleshooting skills and a proactive attitudeSolid understanding of Microsoft technologies (Windows 10/11, Office 365, Active Directory)Good communication skills and a customer-focused approachExperience in an internal support environment is desirable but not essential Benefits:Competitive salary up to 32,000 (depending on experience)25 days annual leave, plus bank holidaysMedicash support planBirthday ..... full job details .....