1st / 2nd Line Support Engineer

1st / 2nd Line Support EngineerAshford, Kent - Office-based Up to £32,000 DOEAre you currently working in IT support and ready to strengthen your technical skills?Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments?Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets?If so, this could be a strong next step.We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development.The OpportunityYou will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support.This is an office-based role designed to support learning, knowledge sharing, and technical progression.What You Will Be DoingActing as a key point of contact for incoming support ticketsProviding remote 1st and 2nd line support to clientsTroubleshooting Microsoft 365 and Windows desktop issuesManaging Active Directory tasks (users, permissions, group policy)Supporting endpoint and Intune-related queriesInvestigating basic networking issues (DNS, DHCP, TCP/IP)Escalating more complex issues to senior engineersMaintaining accurate ticket updates and documentationOccasionally attending client sites (if at ..... full job details .....