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Permanent

1st / 2nd Line Support Analyst

Leicestershire
money-bag 30000.00-30000.00 Annual
Posted 2 days ago

Support the UK''s most automated distribution centre with 1st /2nd line IT support, rollouts, and warehouse tech troubleshooting. Looking to step up in your IT support career, or bring your warehouse/automation experience into a technical setting? We are looking for an IT Support Technicians to join our client in an expanding onsite team supporting a highly automated distribution centre. You ll be the first line of support for hardware, systems, and shift teams a key contact when warehouse operations need IT expertise. This role is ideal for you if: You ve worked in a warehouse or logistics setting and understand shift patterns, 24/7 ops, and on-the-ground troubleshooting. You re looking for a step up from basic 1st/2nd line roles into a tech-led warehouse environment. You re comfortable with automation vendors, or eager to learn the systems that power them. What you ll be doing: Providing on-site 1st/ 2nd line support for IT systems across the warehouse Supporting rollout of new tech features and tools Logging, tracking, and escalating technical issues Communicating clearly with colleagues on the floor during shifts Collaborating with warehouse, engineering, and IT teams Learning automation terms and systems (full training provided) What we re looking for: Someone from an IT background with some warehousing, automation, or distribution exposure Problem solvers who enjoy varied work and staying hands-on Awareness of technical terminology in automation/warehouse ..... full job details .....

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