1st / 2nd Line IT Support Technician

1st / 2nd Line IT Support Technician

£25,000 to £30,000

Touchstone, an IT consultancy business based in Hampton, Middlesex, we're looking for a talented all round IT professional to join our expanding team.

Our team is passionate, hardworking and fun-loving individuals. We want an individual who has a great work ethic and can deliver outstanding customer service and push beyond customer expectation.

We promote training in ITIL and Microsoft qualifications, including study time and resources. The role is a support based role where the successful candidate will be able to support the client user base remotely and by weekly site visits. We will develop project skills and ultimately become responsible for IT projects based on the client’s needs.

Please apply if you have the following experience:

• Outsourced IT support (for multiple companies) experience at least 2 years
• Excellent communication skills (high standard of written and spoken English)
• Excellent Customer Service skills

Must have Technical Support Experience

• Desktops – all operating systems, Windows 10,11
• Active Directory Administration
• Microsoft Office 365 Administration
• Exchange Administration
• Microsoft Office suite
• iPhones/iPad/Smart phone
• Hardware support of Desktops / Printers

Nice to have

• Cisco/Meraki
• Labtech/ConnectWise
• Microsoft Azure

Benefits:

• Competitive Salary
• Workplace Pension Scheme
• Technical training

The hours for this role is 9-5.30 Mon-Fri.

Apply now with an up-to-date CV.