https://jobs.co.uk/job/1st-2nd-line-it-support-engineer-red-king-resourcing--522c3679-d664-4d84-b714-d1415455db84 RSS feed for 1st - 2nd Line IT Support Engineer at Red King Resourcing. en-gb Tue, 26 May 2026 10:17:49 GMT https://jobs.co.uk/job/1st-2nd-line-it-support-engineer-red-king-resourcing--522c3679-d664-4d84-b714-d1415455db84 https://jobs.co.uk/job/1st-2nd-line-it-support-engineer-red-king-resourcing--522c3679-d664-4d84-b714-d1415455db84 Thu, 30 Apr 2026 23:00:00 GMT Location: West Ealing | Salary: £32000 - £37000/annum | Type: Permanent | Role Overview A growing and well-established Managed Service Provider is looking to bring in a 1st - 2nd Line IT Support Engineer to strengthen their service desk. This is a great opportunity for someone with MSP experience who enjoys being hands on, taking ownership of tickets, and working across a variety of client environments. Your New Role You will sit across 1st and 2nd line support, handling day to day user issues while also supporting more technical escalations as your experience grows. You will be responsible for managing tickets end to end, maintaining strong communication with users, and contributing to the overall quality of service delivery. Your Responsibilities Providing 1st and 2nd line support across multiple client environments Logging, managing and resolving tickets through a PSA system Supporting Microsoft 365 including users, mailboxes, permissions and devices Desktop and laptop support across Windows and macOS Basic networking troubleshooting including switches, firewalls and Wi-Fi User onboarding and offboarding Working to SLAs and contributing to service improvements Maintaining clear ticket notes and documentation Tech ... Permanent