https://jobs.co.uk/job/1st-2nd-line-it-support-engineer-helpdesk-analyst-pro-connexions--3d8d0295-e375-4f39-9caf-eac1f54d26c1 RSS feed for 1st - 2nd Line IT Support Engineer / Helpdesk Analyst at Pro-Connexions. en-gb Sat, 17 Oct 2026 20:00:59 GMT https://jobs.co.uk/job/1st-2nd-line-it-support-engineer-helpdesk-analyst-pro-connexions--3d8d0295-e375-4f39-9caf-eac1f54d26c1 https://jobs.co.uk/job/1st-2nd-line-it-support-engineer-helpdesk-analyst-pro-connexions--3d8d0295-e375-4f39-9caf-eac1f54d26c1 Fri, 16 Oct 2026 23:00:00 GMT Location: Potters Bar | Salary: £28000 - £32000/annum £28-£32k + Skill development & + Ben | Type: Permanent | 1st – 2nd Line IT Support Engineer / Helpdesk Analyst – Office based in Hertfordshire- Mon – Fri needed to deliver fast, effective technical support across our business.  Would you like to work in an environment where Skill Development is high encouraged and not a Siloed environment? Successful 1st – 2nd Line IT Support Engineer / Helpdesk Analyst will be tasked with managing user accounts, troubleshoot everyday hardware/software issues, and support our modern cloud stack (Microsoft 365, Freshservice, NinjaOne). We will consider candidates with on Prem experience that wants to convert to the Cloud!. As 1st – 2nd Line IT Support Engineer / Helpdesk Analyst your role will include 1st Line Support, end user onboarding/offboarding account creation, and laptop provisioning, assisting with installation and configuration of hardware and software, deliver training and guidance to staff on IT Systems & Applications, as well as documentation and maintenance of records. Whilst you will be providing IT Support within our head office mainly you will also be providing secondary support to our international Offices. Successful 1st – 2nd Line IT Support Engineer / Helpdesk Analyst... Permanent