1st / 2nd Line IT Support Engineer

1st / 2nd Line IT Support Engineer Borehamwood / RemoteSummaryExciting opportunity to join an established Managed Service Provider as an IT Support Engineer!After 16 years of consistent growth, we are expanding our workforce further. We are looking for someone with a real passion for technology and helping people.We have a hybrid workforce where staff work some days in the office and some days at home in a dedicated workspace / home office. Most of the work we do is done remotely, however onsite client visits will be required on occasion, with the majority of our clients being located in North London, Central London and Hertfordshire.Our clients come from a wide range of industries, including professional services, fintech and hospitality. We love working collaboratively alongside our clients, which is why we specialise in smaller SMEs between 5 and 50 members of staff. This allows us to build long-lasting and close relationships with our clients where we get to know each member of their team.The Purpose of Your RoleProvide world class service and support for clients. Troubleshooting and diagnosing IT issues, providing remote support and assisting in the monitoring and maintenance of their computer systems and networks.Key Responsibilities:Promptly and accurately log incidents and requests into our helpdesk ticketing system via phone and email.Answering the support phone line and dealing with incoming requests.Ensure customer requests are promptly attended to, providing ..... full job details .....