111 Health Advisor

11 Health Advisor Location: Several Locations including Ipswich / Norwich / Norfolk / Kent / East Sussex Hours: Full-time / Part-time / Flexible shifts Contract: Locum / Agency We are looking for compassionate and reliable 111 Health Advisors to join our busy contact centre team. You will answer calls from the public, assess their needs using NHS Pathways, and ensure they receive safe, timely, and appropriate care. Key ResponsibilitiesAnswer incoming 111 calls in a professional and empathetic mannerUse NHS Pathways to assess patient symptoms and needsProvide clear advice and reassurance to callersAccurately record information on clinical systemsIdentify urgent cases and escalate to a clinician when requiredWork collaboratively with clinicians and other service partnersMaintain confidentiality and adhere to governance standardsPerson Specification Essential:Excellent communication and listening skillsAbility to remain calm under pressureGood IT and keyboard skillsStrong attention to detail and accuracyAbility to work shifts including evenings, nights, weekends, and bank holidaysExperience using NHS Pathways or similar systemsUnderstanding of urgent and emergency care servicesFor Further information or to apply please contact SCOTT MARSH / (url removed) / (phone number ..... full job details .....