https://jobs.co.uk/job/111-call-handler-nottingham-community-housing-association-ltd--ef402429-848c-4acc-97b6-cc48568bd18f RSS feed for 111 Call Handler at Nottingham Community Housing Association Ltd. en-gb Sat, 26 Sep 2026 19:08:44 GMT https://jobs.co.uk/job/111-call-handler-nottingham-community-housing-association-ltd--ef402429-848c-4acc-97b6-cc48568bd18f https://jobs.co.uk/job/111-call-handler-nottingham-community-housing-association-ltd--ef402429-848c-4acc-97b6-cc48568bd18f Wed, 23 Sep 2026 11:52:52 GMT Location: Nottinghamshire | Salary: 27893.00-27893.00 Annual | Type: Permanent | 111 Call Handler Nottingham, Clifton 27,893 - 31,934 per annum At NCHA, we''re passionate about making a positive difference in people''s lives. Our Customer Wellbeing Service operates 24 hours a day, 365 days a year, providing emotional support, crisis intervention and assistive technology services to help people remain safe, independent and connected. We''re looking for compassionate and resilient Customer Wellbeing Agents to join our dedicated team and support customers through some of their most challenging moments. For advertising purposes this role is known externally as a 111 Call Handler. Internally, the role title is Customer Wellbeing Agent. Role overview As a Customer Wellbeing Agent, you''ll be the voice behind our wellbeing helplines and assistive technology service. You''ll provide emotional support to people experiencing crisis or poor mental health, respond to assistive technology alarms, and ensure customers receive the help and support they need when they need it most. Working as part of our 24/7 contact centre team, you''ll play a vital role in safeguarding vulnerable customers, coordinating responses with external agencies and delivering services that ha... Permanent