111 Call Handler

111 Call Handler Nottingham, Clifton 27,893 - 31,934 per annum At NCHA, we''re passionate about making a positive difference in people''s lives. Our Customer Wellbeing Service operates 24 hours a day, 365 days a year, providing emotional support, crisis intervention and assistive technology services to help people remain safe, independent and connected. We''re looking for compassionate and resilient Customer Wellbeing Agents to join our dedicated team and support customers through some of their most challenging moments. For advertising purposes this role is known externally as a 111 Call Handler. Internally, the role title is Customer Wellbeing Agent. Role overview As a Customer Wellbeing Agent, you''ll be the voice behind our wellbeing helplines and assistive technology service. You''ll provide emotional support to people experiencing crisis or poor mental health, respond to assistive technology alarms, and ensure customers receive the help and support they need when they need it most. Working as part of our 24/7 contact centre team, you''ll play a vital role in safeguarding vulnerable customers, coordinating responses with external agencies and delivering services that have a genuine impact on people''s wellbeing and quality of life. Key responsibilities As a Customer Wellbeing Agent, your day could look like: Responding to calls from customers experiencing emotional distress, crisis situations or mental health challenges and provide appropriate support and ..... full job details .....