101 Call Handler

Adecco are pleased to be recruiting for 101 Call Handler to work within the Lincolnshire Police ForceAre you ready to take the lead as the first point of contact for a vital organisation in law enforcement? Our client is seeking a dynamic Switchboard Operator to join their team in Nettleham, Lincoln. If you have a passion for customer service and are looking for a role that supports your community, this opportunity is for you!What We Offer:Contract Type: Temporary ongoing until at least March 2027 with possible extension Hourly Rate: 12.83 per hour +Shift Allowance and Weekend Working Working Pattern: Both full and part time opportunities are available, hours to include weekend working between 08:00 and 20:00Position Overview:As a Switchboard Operator, you will play a critical role in ensuring that all inbound contacts from the public are handled with professionalism and care. You''ll be the friendly voice that guides callers to the right destination and provides them with the support they need.What You''ll Do:Answer phone calls and emails promptly, connecting them to the appropriate departments efficiently.Identify service calls and screen out non-policing matters, directing inquiries to relevant partner agencies.Treat every caller with respect, courtesy, and warmth, obtaining accurate information swiftly.Use problem-solving skills to resolve queries and provide quality assistance.Complete administrative tasks in line with established procedures.Maintain a comprehensive ..... full job details .....