006 - Customer Service Representative - Virgin Money (CYBG)

Customer Expert At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. You will be taking inbound calls on behalf of our prestigious banking client Virgin Money. Start Date : 29 June 2026 Salary : £26,436.80 per annum Location :Glasgow Cuprum Building, Argyle Street, Glasgow - THIS IS NOT A WORK FROM HOME ROLE Shifts : Monday to Friday 8.00 am - 6.00 pm. Please note you must be able to work any shifts between these times. Training : 3 weeks Contract : Full Time Permanent (40 hours per week) Background Checking : Right to Work in the UK Criminal Record Check Credit Check Any other associated checks 3 year employment history check Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training PLEASE NOTE THAT WE WILL ALSO REQUIRE EVIDENCE OF ALL ADDRESSES IN THE LAST 5 YEARS. What you''ll be doing Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process. Resolving any queries customers may have with their banking which can bring challenge and reward. Having great heartfelt conversations to understand our customers'' needs and desires to find the best solution for them. Working with fabulous colleagues across our contact centres so customers always have the right person to speak to. ..... full job details .....