Are you someone with previous experience working for a FCA regulated company? Do you have experience working in customer service and managing complaints?Our client, a reputable legal firm, is seeking an experienced Consumer Debt Collections Agent to join their dynamic team at their head office in Thame, on a full-time permanent basis, Monday-Friday. Within this role it will involve inbound and outbound calls, dealing with customers queries and contacting customers regarding overdue payments/balances. The ideal candidate would have previous experience working for a FCA Regulated business as a desirable and experience with handling complaints and sensitive information. Key Responsibilities: Contacting customers regarding outstanding payments, overdue balances, fees, and charges to ensure informed customer interactions. Handling customer enquiries and information requests. Conduct inbound and outbound calls with the utmost professionalism and empathy, ensuring good communication and good outcomes for all customers. Establish reasons behind arrears and ensure collection of required information is all up to date, such as income and expenditure, affordability data, in case of any changes to the customer s circumstances. Identify any vulnerable customers and be sure to provide tailored support in line with the company s policies and procedures. Establish and maintain relationships with third-party business partners. Ensure customers receive relevant statements in accordance with ..... full job details .....