OverviewAre you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology, working as part of the Aviva family? Responsibilities The Role: Solus Repair Consultants are pivotal in our customers story, working in partnership with our skilled production team to get the best outcome. Reporting directly to the site Production Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction. Carry out computerised estimates using Audatex Communicate with customers to provide repair information and an indication of completion time Compile all relevant information and complete supporting documentation Record all estimate / repair information on the Advance system Monitor progress of the vehicle through the repair process Negotiate estimates with the Aviva Engineer when required Discuss claim related issues with the Aviva Engineers To identify opportunities for non-insurance related repairs To conduct mobile and drive by estimates To maintain and secure allocated equipment To assist other team members as and when required Qualifications Desirable qualifications and experience:Proven experience or knowledge of working in the automotive repair industry ATA Accredited Customer service skills - experience of delivery high quality service to customers Planning and organisational skills Flexibility and adaptability managing workflow across a number of ..... full job details .....