Job Opportunity: Telecoms Support Desk SpecialistLocation: Coleshill, UKSalary: 30,000 - 35,000 per annumWe are looking for an experienced 2nd Line Telecoms Support Desk Specialist to join our technical support team in Coleshill. If you have a strong background in troubleshooting and supporting broadband, phone systems, Wi-Fi, VoIP, and other telecom technologies, this is the perfect opportunity to showcase your skills!Key Responsibilities:Provide second-line technical support for a wide range of telecom services, including VoIP, broadband connections, PBX phone systems, Wi-Fi networks, and mobile services.Troubleshoot and resolve complex issues related to SIP trunking, call routing, network connectivity, and Wi-Fi signal interference.Handle escalated support queries from 1st line support, providing expert-level solutions and ensuring customer satisfaction.Support customers with the installation, configuration, and troubleshooting of routers, modems, and network infrastructure for both residential and business telecom services.Assist with fault diagnosis and service restoration for broadband, VoIP, and mobile telecoms, ensuring minimal downtime.Ensure that all issues are logged accurately in the ticketing system, tracking progress and providing detailed updates to clients.Collaborate with internal teams to investigate and resolve complex technical issues, including working on network infrastructure upgrades and system integrations.Provide proactive recommendations to improve ..... full job details .....