Business Support Trainer (Business Administration and Customer Service)
Hebburn with travel across the North East
Permanent, full time

Pertemps are thrilled to be working with a "Good" rated Ofsted training provider based in the North East. We are looking for a dedicated and experienced Business Support Trainer to contribute to the growth and development of the current learners on programme.

The responsibilities of the Business Support Trainer

• Plan and deliver quality teaching and learning sessions, both classroom and remote, to apprentices working towards their Customer Service and Business Administration qualifications.
• Provide constructive feedback offering advice and support to meet and exceed the required standard for End Point Assessment.
• Observe learners in their place of work and/or remotely, to gather quality evidence towards their apprenticeship standard.
• Review and assess portfolios of evidence using the e-portfolio system.
• Organise and maintain documentation on learners' progress.
• Support, advise and motivate learners to achieve distinction at EPA.
• Uphold procedures to Safeguarding learners, reporting appropriately, and ensuring Prevent Duty is upheld.
• Provide a high level of customer service to all learners and parties contacting the business.

• Hold a full teaching qualification: PGCE, PCET, DTLLS
• Recognised Assessor award: A1, TAQA or CAVA
• Experience of online learning and assessment platforms.
• Understand different learning styles and how to differentiate through various teaching methods.
• Be able to motivate self and learners.
• Full, clean driving licence and use of a vehicle must be flexible with travel. (Business insurance is compulsory)