Do you have a passion for travel and previous experience of working for a luxury travel brand? If so, then then this may be the perfect Digital Business Analyst opportunity for you. In this exciting Digital Business Analyst role, you will form an essential part of the agile multidisciplinary development team at this highly successful luxury travel company where you will work 2 to 3 days a week at its beautiful office in West London, collaborating with its award-winning team, with the remaining 2 days spent working from home. To apply for this role, you will need to have had previous experience in a Digital Business Analyst capacity with exposure to CRM platforms and implementation and support in CRMs such as Hubspot, Salesforce, Microsoft Dynamics, or similar. This is a great opportunity to work as a Digital Business Analyst for a highly successful company and luxury travel brand supported by its investment in the latest in cutting edge technology, which enables a seamless customer experience for its loyal and ever-growing customer base. Essential Skills Strong understanding of software development lifecycle (SDLC) and Agile methodologies. Ability to collaborate with stakeholders to elicit business requirements and understand their needs. Develop detailed documentation including business requirements, functional specifications, and process maps. Service desk/Help Desk experience in responding to business issues and queries. Experience working with internal and external ..... full job details .....