We are seeking a Customer Service Advisor for a full-time, permanent, office-based role in the Autmotive Aftermarket sector. The work schedule is 40 hours a week, 8am to 5pm or 830am to 530pm Monday to Friday (30 minutes lunch) - Guaranteed 1/2 hour overtime each day (paid at time and a third). Job Purpose: To perform an internal UK and European motor factor sales and customer service role, achieving a consistently high standard of performance associated with quality, cost and delivery objectives of the business. To act as front-line liaison between the customer and their requirements. To liaise efficiently and effectively between the customer and internal departments as required to ensure the customer receives the highest possible level of service. Providing administrative support to the Sales Department. Job Duties: Complete telephone and email sales enquires. Deal with customer queries efficiently and effectively or escalate where necessary. Input customer orders and raise delivery notes to ensure on-time order delivery. Arrange the collection of returning goods from customer premises. Upon request, update customer order delivery status including live and outstanding deliveries. Ensure the accurate completion of paperwork, including delivery paperwork, and QHSE documentation. Monitoring customer repair jobs through the workshop and maintain customer communication throughout. Assist in populating and maintaining central customer database (CRM). Load special customer ..... full job details .....