Job Title: 1st Line Support Analyst/Helpdesk Job Type: Full-Time, PermanentLocation: Gloucester (4 days a week on site)Our client is looking for a 1st Line Support Analyst to help keep their business running smoothly by providing first-line support across their IT systems.Key Responsibilities:Act as the first point of contact for IT support requests.Diagnose and resolve core IT issues - Windows OS, O365Manage and maintain IT equipment.Create and update user documentation.Issue resolution or escalation. Soft Skills:Eager to learn and develop new IT skills.Organised, motivated, and able to work independently.Excellent communication skills, both written and verbal.Strong problem-solving abilities with a keen eye for detail.Patient and approachable when working with users of varying technical abilities.Full UK driving licence. Desirable Skills:Knowledge of M365 administration, Windows and Mobile OS troubleshooting.IT certifications (e.g., CompTIA A+). If you are enthusiastic about IT support and want to make a difference, apply now and provide us with an up-to-date copy of your CV for consideration! ..... full job details .....