Permanent Department Hub Manager - Claims Department Travel Claims Location of work: Office/Hybrid - Croydon / Birmingham £35-45k To manage, co-ordinate and develop the claims activity within the Travel Claims department to ensure that all performance targets / KPI s are consistently met for our clients. Within your teams, work to drive quality and efficiency that meet and exceed the needs of the business. To lead, develop and motivate your department to enable the delivery of a customer centric service which delivers outstanding experiences to customers at every touch-point. To create a high-performance culture in which employees want to engage with each other and collaborate to achieve the Partners Vision and Mission. Hours: Hours 35 hours per week. These hours will vary in line with business needs and flexibility is required. Due to the nature of this role, there may be a requirement to be on call. We understand the importance of work-life balance with our employees working a hybrid solution of 60/40 office/home working. Office days Tuesday , Wednesday and Thursday. Our vision is to be renowned as the caring premium UK Assistance provider. We strive to deliver an exceptional customer experience at all points of assistance. To achieve this You will: To manage, coach and support the Team Managers to ensure that the required operational results and targets are achieved. To ensure claims processes are aligned with strategic objectives that meet business and ..... full job details .....