Customer Service Administrator, Temporary Role, Northamptonshire Based, Immediate Start Customer Service AdministratorNorthamptonshire basedTemporary Contract A Customer Service Administrator is responsible for providing exceptional customer service and handling administrative tasks related to customer interactions. They act as the primary point of contact for customers, addressing their enquiries, resolving issues, and ensuring their overall satisfaction.Key Responsibilities:Customer Interaction:Responding to customer enquiries and requests via phone, email, or chatResolving customer complaints and issues in a timely and effective mannerProviding information about products or servicesAssisting customers with orders, returns, and refundsAdministrative Tasks:Processing customer orders, returns, and refundsMaintaining customer records and databasesData entry and report generationAssisting with customer relationship management (CRM) systemTeam Collaboration:Working closely with other departments (e.g., sales, marketing, shipping) to ensure customer satisfactionContributing to team efforts and initiativesRequired Skills:Excellent communication and interpersonal skillsStrong problem-solving and analytical abilitiesOrganisational and time management skillsProficiency in Microsoft Office Suite (Word, Excel, Outlook)Customer-oriented mindsetAbility to work independently and as part of a teamBy providing exceptional customer service and administrative support, Customer Service ..... full job details .....