ITSM Administrator (ITIL) - Permanent - London (hybrid) - £60,000 per annumAn exciting new opportunity has become available for an ITSM Administrator (ITIL) to come on board working for a leading law firm in London on permanent basis.Responsible for the management of a hosted ITSM solutionOversight of system updates, management of transitions from development, staging to production environments, and the implementation of stakeholder requirementsCo-ordinate the deployment from development, staging and production environmentsLead user focus sessions to gather feedback and understand user needMaintain a strong relationship with the solution providerPropose and implement system improvements to enhance functionality and the user experienceIdentify opportunities for automation to streamline processesReport to the Service Desk Manager and be assisted and guided by the Incident and Problem Management Specialist and Customer Experience Business PartnerITIL certified to Practice Manager level.Experience in administering and developing Ivanti Cherwell or Neurons.Expertise in ITSM platforms and understanding of hosted solutions.Proficiency in ITIL frameworks and their application within ITSMStrong knowledge of ITIL and ITSM principlesITSM Administrator (ITIL) - Permanent - London (hybrid) - £60,000 per annumIn accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of ..... full job details .....