Problem and CI ManagerPermanentReading - Hybrid working MBNL deliver and manage the mobile infrastructure that enables digital Britain. This is achieved by providing Transmission, Infrastructure Assurance and Tower and Operational Services to EE/BT and Three. The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting to the Senior Problem and CI Manager, this role will proactively manage all aspects of Problem Management and CI using industry best practice to identify and resolve root causes of Incident and Events preventing recurrence through strong cross functional collaboration. What you will do:Own and relentlessly manage the delivery of Problem Management and CI by MBNL''s Partners to achieve agreed business outcomes and targets set by EE/BT, Three and the MBNL Board.Continuously improve the methodologies, processes, systems, controls, capabilities and relationships required to deliver a best-in-class Operational serviceWork collaboratively with the peer-to-peer teams in the supplier ecosystem, EE/BT, Three and MBNL to create a high performing, service-based organisation.Proactively identify, prioritise and progress problem investigations to resolution.Assure Supplier outcomes are delivered in line with agreed targetsIdentify ..... full job details .....