Are you an Experienced HR Professional with excellent knowledge and experience in Complex Case Management? We have an opportunity for an HR Case Manager to work in an office/hybrid-based role close to Chester PURPOSE OF ROLE Support and guide managers on complex matters, such as capability, serious conduct, employee relations, suspensions, and investigation management. This includes reviewing investigation reports and complex letters or communications. Be an expert in your field and be able to provide a professional, proactive, telephone and written HR advisory service to managers at all levels across the business. Be a point of contact providing active support to managers in the day-to-day case management of serious/complex employment issues while at all times considering the commercial constraints of the business and the legal framework KEY ACCOUNTABILITIES/TASKS Responsible for managing a portfolio of HR cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales Be a support mechanism within the wider HR team; Liaise and develop effective working relationships with wider stakeholders Provide over-the-phone and face-to-face support to Managers or act as HR lead on complex people matters, including hearings and appeals within nationwide locations Review and prepare letters/ documents in readiness for and after formal hearings and provide feedback to Managers where required Record cases accurately on the Case ..... full job details .....