About the role Role Summary Purpose: At Town and Country we are committed to aiding vulnerable individuals who need support to live well and independently. We provide specialist housing, care, and support to people who are socially excluded, disabled, unwell or homeless. This role coordinates the delivery of Disabled Facilities Grants and other home adaptations by providing information and guidance to promote independent living. The post holder will conduct customer visits, completing support plans and any necessary grant or loan documentation required and support our customers throughout the grant and adaptation process, from initial contact to completion. With a keen eye for detail, you will assume the full responsibility of coordinating all aspects of casework, liaising with technical and non-technical staff and external stakeholders in a timely and accurate manner whilst fully supporting our varying customer base. What will you be doing? Role Specific Responsibilities Be responsible for, and integral to the whole grant, loan or private works process and will assume full responsibility for the delivery of the service in both a visiting and administrative capacity. Manage a caseload of customers and provide them with support in either their own home or at an alternative venue if required. Clearly explain the remit of the service to a range of customers and other professionals as appropriate. Assess circumstances, ownership, and income in order to advise on appropriate ..... full job details .....