The Role: Are you a skilled IT professional looking for an exciting opportunity to provide exceptional support and contribute to the success of our organisation? Join our team as a 1st Line IT Infrastructure Engineer and be a part of our dynamic and growing company. As a 1st Line IT Infrastructure Engineer, you will provide onsite and remote support across all elements of our technology and infrastructure estate, including: EUC Hardware and Logistics Telephony (Mobile/PBX/VOiP/Audio and Video Conferencing/Contact Centre/Unified Comms) Managed Print Services Networks (WAN/LAN/WiFi) Security Tooling Identity Access Management Email, Storage and Domain Management Cloud Services Supporting the management and maintenance of well performing and cost-effective technology, applications, and infrastructure solutions; identifying and resolving any outages or performance issues both internally and externally. Assisting in the provisioning, logistics, distribution, auditing, maintenance, and overall asset management of all PIB Group hardware. Supporting IT migrations, site relocations, integration projects and continuous improvement activity as part of PIB Group integration programmes of work and/or the wider IT integration programme of work. Responsibilities: Interface between internal end users, external suppliers, and the IT help desk and responsible for building and maintaining strong working relationships and processes. Ensure all service and support requests are routed ..... full job details .....