Responsibilities: Frontline installation, maintenance, and troubleshooting of IT equipment deployed within the environment. Provide technical customer support and service, troubleshoot and diagnose hardware and software in a helpdesk type environment. Strong background in troubleshooting and problem solving concerning all aspects of technology provided by the IT department. Use of IT Service Management tools to track and record customer incidents and requests. Extensive background in customer service with a Customer First approach. Excellent written, digital, and oral communication skills. Ability to work on an tech forward customer support team assisting users both local and remote. Deployment and recovery of computer and peripheral equipment. Liaising with IT engineers to maximize system performance and reliability. Organizing and working with Epic stakeholders to test, prepare, and maintain technology for shows, conventions, demos, and events. Balance the demands of daily / routine assignments with long-term projects. Create and document routine IT processes and procedures in accordance with our knowledge management process. Develop strong relationships with internal customers, teams, and VIPs. Perform other duties as assigned. Qualifications: Requirements (3-5 years): Experience with endpoint management tools, such as Intune. Understanding of best practices and administration of Identity Management Platforms. (Active Directory, Okta, etc) Experience administering Mac ..... full job details .....