Customer Support Engineer (Tech Repair) Reading Permanent Circa £30k + benefits Our client is a market leader in the supply and installation of electronic locking systems into the hospitality and allied sectors supplying to both new build and replacement/refurbishment market in such as 5 hotels, hostels, student accommodation etc. This is an excellent opportunity with a market leader in their field and a company who look after their staff. The role is based at our offices in south Reading, Berkshire. The Role Technical Support to customers is a critical role within the Company. We have an established Technical Support team and have an opening for an Internal Customer Support Engineer. You will be working within a small friendly team, mainly office and desk based. Resolve technical issues by telephone and remote support where possible Maintain customer software backups and log Support external engineers Support Sales and AMS Repair equipment returned by customers Log call conversations on CRM and report to customers Experience Required Due to the nature of our business the successful candidate needs to have proven experience in supporting customers who use computer based and networked systems and experience of mechanical/electrical repairs. To be clear, this role involves support of companies who have our client product installed and part of that support is the repair of some products that may come back in under warranty hence the need for both customer support experience ..... full job details .....