New Position Customer Services Team Leader Your new company:Careline365 is a leading national personal alarm provider with a simple mission: to provide solutions that enable the ageing population, and those who are vulnerable, to enjoy better and safer lives. Through their pioneering and cutting-edge products, Careline365 supports their members to maintain their independence, while their 24/7 emergency monitoring service brings peace of mind and comfort to users and their loved ones. Launched in their founder''s spare bedroom in 2013 as Lifeline 24, the early years of the business were spent exclusively selling personal alarm units. The rebranding to Careline365 in 2015, and the subsequent launch of their own Alarm Response Centre (ARC) in 2018, was a key turning point in their evolution from a tech provision to an overall personal care solution. In the years since, they have consolidated their position as the leaders in the personal alarms and monitoring market and as an innovative and high-growth, D2C subscription unicorn, culminating in their acquisition by the Appello Group in the summer of 2022. The larger group has greater access to superior products and platforms, and a direct line of communication with private-equity backers Epiris, who have an outstanding track record of growth in the sector. Appello''s acquisition signals a new phase for the business as they embark on a period of growth under new Managing Director, Dominic McNeill, and the stewardship of an ..... full job details .....