Head of Onboarding and ActivationPortfolio are proud to be exclusively representing our award-wining, HR Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide. Our client is searching for a Head of Onboarding and Activation department to join their growing business and to support the department in driving customer activation and engagement strategy.We are looking for an experienced, innovative and driven Customer Service Leader to join our growing client. The team are required to onboard new clients and be the first point of contact with their clients within the first 30 days of becoming a client. They offer support, join demo''s with clients and help them navigate the software offering.We are looking for someone with prior management experience, ideally from a Professional Services or Shared Services, high volume background. The Head of Onboarding will work closely with senior leadership in order to improve operational execution and client engagement. This person must be confident in project managing large scale transformation projects and it would be beneficial if they had experience managing multiple products at one time. The Head of Onboarding and Activiation will be responsible for:Manage, monitor, and review the core metrics linked to client on-boarding, service implementation, service follow up, client adoption and engagement, client dissatisfaction and cancellation requests to ensure a positive experience for ..... full job details .....