Complaints Officer – Bath
Start Date: 18th November
Commitment: Until 28th February 2025
Hourly Rate: Temporary rate based on an annual salary of £30,000–£35,000
Hours: Monday–Thursday, 9:00 am–5:20 pm; Friday, 9:00 am–5:10 pm

We are assisting our client in the education sector in recruiting a temporary Complaints Officer for a three-month assignment. This role’s primary purpose is to oversee the effective management of complaints, ensuring that concerns are addressed professionally, empathetically, and within a timely manner.

Key Responsibilities

• Respond to complaints, adhering to established procedures
• Direct complaints to the appropriate department
• Maintain accurate records, documenting all relevant details
• Communicate with visitors, students, and staff via telephone, email, and in person
• Analyse and identify trends in complaints
• Efficiently manage multiple complaints and tasks

• Proven experience in handling complaints
• Background in conflict resolution
• Experience within the higher education sector
• Strong organisational skills
• Ability to manage sensitive situations with empathy