IT Helpdesk/First Line Support
 
 
Our client is seeking an IT Helpdesk/First line support Operator located it in prestige office near Castle Donington, this is an exiting time for the business.
The successful candidate will form part of a strong team culture reporting directly to the Service Desk Manager
 
Key Responsibilities:

• Receiving calls from internal users
• 1st line support
• Creating and Resolving tickets on the helpdesk system
• Remote resolution of issues
• Order equipment and look after stock levels
• Responding to service requests by email and telephone
• Investigating technical issues with PCs, laptops, thin clients, telephone systems and peripheral devices

Basic IT knowledge is an advantage, this can be self-taught
You should be flexible in your approach to work and be able to remain calm under pressure, with excellent communication skills and a genuine and keen interest in IT. 
 
There is a genuine career path with this business for the right candidate.
 
The working hours are Monday to Friday 2 different shifts 7am – 3pm and 9am – 5pm – weekly rotating
Salary £25,000k
 
Please click apply or call Hannah-Laura at Pertemps Burton on 01283 505400 or email me on Hannah-laura.brown@pertemps.co.uk