Our client is seeking an experienced ITSM Process Manager to join their team and drive excellence in Service Transition and Operational processes. This role is ideal for professionals with a strong background in ITSM frameworks and a collaborative approach to managing complex environments.Key Responsibilities: Oversee and improve ITSM processes, including Request, Change, Incident, and Problem Management.Manage and facilitate Change Advisory Board (CAB) meetings to ensure effective decision-making.Maintain and optimise the CMDB to support operational processes.Collaborate across teams to ensure seamless service transitions. Qualifications and Skills: Proven experience in ITSM, CMDB, and CAB processes.Expertise in Service Transition and Operational activities.Strong understanding of ITIL best practices (certifications are a bonus).Fluent in English; German is a bonus but not required. Additional Details: Availability: Immediate start.Work Arrangement: Fully remote with occasional office visits (a few times per year).Contract: Long-term, with extensions every 6 months.Pay Structure: Hourly rate with additional pay for extra hours worked. If you re ready to take on this dynamic role and make an impact, we d love to hear from ..... full job details .....