Customer Care ManagerNorthampton 30,000 - 35,000 + Car Allowance + Mileage + 33 Days Holiday + Bonus Small Boutique House Builder Every now and then an opportunity that comes along which you just can''t ignore. This house builder focus on unique, bespoke developments in rural areas. They buck the trend of a typical PLC house builder because it''s not all about volume building and "house bashing". They care about the partnerships with the local communities and acutally adding value to the local areas. It also helps that the houses they build are stunning. The whole company is about partnerships with their supply chain and clients. It''s not subbie bashing or penny pinching. It''s about coming up with solutions to problems and building quality.Performance is important but character is equally important for this role and you must match company ethos; manage and work your own schedule, multi-tasking, work independently, team-player, no blame culture. The Role Oversee the post-purchase customer journey, ensuring seamless communication and support from property completion to aftercare.Resolve customer complaints and construction-related issues promptly, managing defect rectifications and warranty claims.Ability to sales progress alongside director where needed with external agents and solicitiors Communicate construction progress, delays, and key updates to homebuyers, acting as a liaison between customers and technical teams.Coordinate with construction teams, subcontractors, and ..... full job details .....