Permanent Customer Support Administrator - Brighton Your new company A highly regarded local employer in Brighton is recruiting a permanent Customer Support Administrator to join the team. Based in newly refurbished and modern offices, you will work on a hybrid schedule (6 days/month in the office). This is a great opportunity to join a stable team with excellent benefits (see below!) and career opportunities.Your new role Working closely with businesses across the UK, you will act as the first point of contact for any queries via phone and email. You''ll provide exceptional customer service and work to ensure you fully understand all queries, often explaining complex technical information when required. Key duties include:Handling high volume inbound callsResponding to customer emailsSignposting customers to informationExplaining technical information and processesUpdating and logging information on CRM and internal systemsEscalating queries when necessaryWhat you''ll need to succeed You''ll have previous customer service/call centre experience (in an office-based environment) and be able to demonstrate examples of when you''ve provided an excellent customer journey. You''ll also have strong written and verbal communication skills with the ability to pick up new technical information and articulate it effectively. Knowledge of MS Office and CRM is also required. This position is based in Brighton, so you will live within a commutable distance of the office.What you''ll get ..... full job details .....