Permanent Job-Scheduling and planning team leader for social housing maintenance A large housing association has an exciting permanent job opportunity to lead their scheduling and planning team within housing maintenance.Your new role Your team is responsible for undertaking the appointing, scheduling and planning of works for the internal trade operatives and external contractors on a daily basis. Applying effective planning and communication skills, the team of 5 planners manage the allocation of work and supply of materials to ensure that maximum productivity, performance and customer satisfaction levels are achieved.Principal Duties and Responsibilities• Managing a team of 5 planners who in turn work with 10 trade operatives, scheduling their work.Liaising on a daily basis with tenants, the customer service centre and appropriate maintenance operatives to co-ordinate an efficient service and build effective relationships with colleagues, tenants and clients.• Getting involved with tenant and leaseholder customers to improve the service.• Taking individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered.• Respecting the confidential nature of personal information• Monitoring target completion dates and priority codes in relation to work orders to ensure maximum performance is achieved. Working to meet key targets on repairs and taking a proactive approach to identifying any issues that may adversely ..... full job details .....