Customer Service Assistant - Swansea - Permanent Your new company Your new company is a well-established organisation based in the heart of Swansea. My client is seeking a proactive, customer service professional who possesses excellent time management and interpersonal skills. They are also seeking an individual who has the ability to communicate in a Modern European Language, in particular Dutch or Italian. Your new role Your new role as a Customer Service Assistant is a busy and varied role. Your new role will require you to work in a fast-paced environment and be adaptable to changes. Your responsibilities will include but not be limited to:Acting as a first point of contact for all customer enquiries Building a rapport by interacting with customers via email and telephone, ensuring to provide solutions that meet customer expectationsLiaise with all other departments, providing administrative supportLogging information, updating and creating tasks as and when requiredLiaise with customers regarding issues Provide general support as and when requiredWhat you''ll need to succeed The successful candidate will be an individual who is capable of working at pace and with accuracy. You will be proactive with a can-do attitude and great organisation skills. You will be IT proficient with good Microsoft Office skills. An individual with exceptional customer service skills and experience will be successful in this role. My client is seeking a candidate who has the ability to ..... full job details .....