Head of IT sought to lead the transformation of the IT function in this 100-user law firm. The Firm has doubled in size over a 18 months.Reporting directly to the Board, you will develop and deliver the IT strategy, manage andamp; develop the 3 IT staff, support the IT infrastructure and foster a continuous improvement mentality in the team.This is an opportunity to really make a difference and transform the way technology is delivered and supported at the firm, applying best practice methods and process where needed.Key Responsibilities:Leadership: Work closely with the board to agree andamp; deliver the IT strategy andamp; policies, within an agreed budget.Manage and Support the IT infrastructure, including networks, Servers, operating systems and cybersecurity initiatives.Manage the first- andamp; second-line support team, acting as the escalation point for second- andamp; third-line issues and fostering a customer-focused culture.Manage and work closely with the Applications andamp; Data Manager to deliver a joined-up IT Service.Service Management: Ensure the IT service meets business goals and customer expectations.Set andamp; monitor SLAs, KPIs, and service performance for continuous improvement.Drive the adoption of the new ITSM tool.ITIL Service Delivery Manage incident and problem resolution, supplier relationships, and service availability. Maintain the service catalogue and CMDB, and ensure systems are updated and maintained. Customer Engagement Act as the main ..... full job details .....